Terms & Conditions

The terms of use is drafted in conformity with the information technology (intermediaries guidelines) rules, 2011 specified under the information technology act, 2000 in order to regulate the terms and conditions of usage and access to website (defined hereinafter) no physical or digital signature is necessitated in order to validate this agreement.

In this agreement the website and application shall be collectively referred to as ambus services.

Ambus services (We, us or our) is a technology based company engaged in offering range of medical and health care services to rural and urban population. Ambus Services has developed an integrated technology platform and owns and ontrol a mobile application titled AMBUS SERVICES (APPLICATION) which connects patients/users to ambulances/hospitals and aids in providing diagnostic, emergency, data analytics and value added services to the users. Please visit our website www.ambus.in (website) for complete details regarding any of the services.

The services offered through Ambus Services platform are subject to the following terms and conditions:


  1. The services provided by Ambus Services enables hiring of ambulances by customers for a point to point service, or for time and usage based service within city limits with independent third party providers i.e., drivers or vehicle operators, whose transport services are offered and may be requested through the use of service (third party service providers).
  2. That the services offered through Ambus Services platform are subject to the terms of our website/applications, policies (i.e., terms of use, privacy policy, cancellation and refund policy etc.,) (policies) available at website and our application. By contacting Ambus services for the services or availaling services or by registering with us, now or in the future, you (you, your, yourself or user) signify that you agree to these terms of use (terms) and the policies.
  3. The terms applies to every user who uses or accesses the services of Ambus services. It also applies to any legal entity which may be represented by you under actual or apparent authority.
  4. That we believe in providing simple and easy access to our services. There may be few generic services that you may use without registering and creating an account on the application/website for availing the services provided by Ambus services.
  5. That however there are other features and services which will require you as a user to register and create an account on the website/application by providing certain required information
  6. That upon creation of account, Ambus Services shall send you a user ID and password to the e.mail address you provide for you to access the services. When creating your Account, it is mandatory that you provide us with complete, authentic and accurate information. IT is your duty to keep your account and password secure and confidential and you shall be solely responsible for any activity that occurs through your Account. Upon the creation of the account it is deemed that you have accepted all the terms of Ambus services by free consent.
  7. That you concur to
    1. Immediately notify Ambus services of any unauthorised use of your account or any other breach of security and
    2. Ensure that you properly sign off fromthe Account after each visit and/or use of services.
    3. Ambus services cannot and will not be responsible for any loss or damage resulting from your failure to comply with these conditions.
    4. You shall be held responibe for any losses incurred by Ambus services or any third party user due to unauthorised use of your account which is a consequence of the user’s inability to secure his/her account.
  8. That if the user provides any false information or Ambus services has reasonable grounds to believe that such information is untrue, inaccurate, not current or incomplete, the Ambus services have full rights to suspend or terminate user’s account and deny any and all current or future use of the services.
  9. That you can always choose to unregister or delete your account by writing to us (address to be mention here).
  10. That certain services offered through the Ambus Services shall require specific consent from you. You will not be provided such services unless you have provided your specific consent. The services provided by Ambus services or its associates are subject to these general terms and the terms of services offered through Ambus Services.
  11. That you acknowledge and agree that Ambus services is only an intermediaty between you and the user and that Ambus service is neither a transportation carrier nor a medical practitioner and do not provide direct medical services and ambulances.
  12. That the Ambus Services cannot in any manner be held responsible for the behaviour, negligence, conduct, actions or inactions on the part of the third party service provider that you may use through the services
  13. That if you have any complaint in relation to the transport and medical service provided then that dispute must be taken up with the third party service provider directly.
  14. That the service may entail links to third party websites/app that are neither controlled not owned by ambus services. Ambus services has no control over the content on such websites and therefore devolves itself of all the responsibilities for the text, software, scripts, graphics, photos, sounds, music, videos, audio visual combinations, interactive features and miscellaneous matrials you may come across/access through or contribute to the service and the privacy policies, terms of service or practices of any third party websites/app.
  15. That the Ambus services is not authorised to edit any third party’s content. By using the service, you expressly devolve Ambus services of all its liability arising from your usage of any third party website/app.
  16. That in order to provide services to you, Ambus Services may use third party software. If you try to separate the third party software from the Website/application and then further use it any manner which is inconsistent with the manner as enumerated in the third party software’s terms of use, is illegal or against public policy then you will be liable for the same according to the governing law and jurisdiction as mentioned in their respective terms of use and privacy policy.
  17. That you also agree to indemnify Ambus Services to full extent for the said acts subject to the applicant laws.
  18. That the policies are subject to modifications, at the sole and absolute discretion of Ambus services.
  19. That Ambus services may from time to time formulate new policies for availing all or any of the services. The most current version of the terms will supercede all previous versions
  20. That the changes to the policies or addition of new policies shall be notified on the website/applicationAmbus services may also intimate the changes to the policies, through e.mail, messages and or post, as per the details provided by you.
  21. That make sure that you provide a valid e.mail id, mobile number and contact information and you update it as and when there is a change.
  22. Ambus services does not intend to transfer personal information without your consent to third parties who are not bound to act on ambus services behalf unless such transfer is legally required.
  23. That it is against the Ambus services to sell personal information collected online without consent. You understand that your use of the services after any changes to the policies or addition of new policies constituted your acceptance to be bound by the most recent version of the policies.
  24. That if the policies (including changes and additions thereto) are not acceptable to you, you have the absolute right to terminate or cancel your account by writing to us at ambusapp@gmail.com or by reaching us 040-66888108(phone number).
  25. That the information provided by you shall not be used commercially (unless otherwise legally required to reveal) though it will be retained in our database.
  26. That for the purpose of this term, personal information means any information that may be used to identify an individual, including, but not limited to first and last name, a home or other physical address and an e.mail address or other contact information, whether at work or at home.
  27. That the Ambus services may share all of part of user’s information, including but not limited to personal information in good faith and belief that access, use preservation or disclosure of such information is reasonably necessary to satisfy any applicable law, regulation, legal process, such as court order or a request by law enforcement or governmental authorities.
  28. That you are hereby expressly consent to receive communications and news letters from the company by SMS and e.mails. You can un.subscribe/optout from receiving communications and news letters from the Ambus services at any time by following the procedure setfor- th in the website/application
  29. That any feedback you provide to this website shall be considered to be non.confidential. Ambus services shall be free to use such informationon an unrestricted basis. Further by submitting the feedback, you represent and warrant that:
    "That your feed back does not contain confidential or proprietary information of you or of any other third party, or ambus services is not under any obligation of confidentiality, express or implied with respect to the feed back and you are not entitled to any compensation or reimbursement of any kind from ambus services for the feed back under any circumstances".
  30. That persons below the age of 18 and otherwise incomplete to enter into a contract as per applicable laws cannot avail the services. Such persons can avail the services if they are represented by their legal guardian, who shall be subject to the terms.
    for various reasons which could include but not limited to your medical conditions, age, geographic limitations, or prohbibition/restrictions under applicable laws or policies or due to any technical faults or interruptions.
  31. That the services are available only to the persons located in Hyderabad/RR District. All or any of the services offered through Ambus Services may be temporarily unavailable or may not be offered to you,
  32. That you should be aware that the Ambus services has the right to reject provision of the services to you at any point of time as lid down in these terms.


  1. That in case Ambus Services at any time under any circumstances, feels, even after confirming fees that the fees shall be revised, Ambus services reserves the right to revise the fees accordingly.
  2. On line payment of fees can be made by credit, debit card and net banking facility.
  3. That these payments are not collected by Ambus services directly but by the bank.
  4. That the online payment system is provided by Ambus services and its third party suppliers.
  5. That all prices quoted are in INR. Ambus services reserves the right to change the fees at any time.
  6. That your payment will be through NetBanking/Credit Card/Debit Card .The ambus services cannot accept liability for a payment not reaching Ambus services account due to you quoting anincorrect account number or incorrect personal details. Neither can we accept liability if payment is refused or declined by the credit/debit card supplier for any reason.
  7. That if the card supplier declines payment, Ambus services has the right but no obligation to bring the fact to your attention. You should check with your bank/credit/debit card supplier that payment has been deducted from your account.
  8. That all payment details which are entered through this payment gateway are encrypted when the user making the payment, enters them communications to and from the service provider’s application are encrypted.
  9. That the Ambus services shall not be liable for any failure by the user making payment of fees to properly protect data from being seen on their screen by other persons or otherwise obtained by such persons, during the online payment process or in respect of any omissions to provide accurate information in the course of the online payment process.
  10. That the Ambus Services does not store or keep credit card/debit card data in a location that is accessible via the internet. Once a credit card/debit card transaction has been completed, all credit card/debit card is moved off.line only to ensure that the credit card/debit card information received is not accessible to anyone after completion of the online transaction and to ensure the maximum security.
  11. That the Ambus Services uses the maximum care as is possible to ensure that all or any data/information in respect of electronic transfer of money does not fall in the wrong hands.
  12. That the Ambus services shall not be liable for any loss or damage sustained by reason or any disclosure of any information concerning the user’s account and/or information relating to or regarding online transactions using credit cards/debit cards and/or their verification process and particulars nor for any error, omission or inaccuracy with respect to any information so disclosed and used whether or not in pursuance of a legal process or otherwise.
  13. That certain services like ambulance service may require physical examination or contact with you. By availing services, it is deemed that you have provided your consent to the agent, employee, consultants or staff or Ambus services and/or Ambus services Associate to visit your premises and undertake actions necessary to perform the service.
  14. That this consent provided by you shall be valid for all the services availed from Ambus services at present or in future.
  15. That you have the right to withhold or withdraw your consent for any of the services at any point of time and inform us of such withdrawal through e.mail or by contacting the customer care.
  16. That irrespective of such withdrawal of your consent, all dues outstanding for the services availed shall be settled by/to you.
  17. That the services shall be provided by the available representative of Ambus Services or the Ambus Services as the case may be.
  18. That the Ambus Services does not exercise any ownership, control or supervision over the Ambus services or its services
  19. That the Ambus services makes no representation or provides no warranty for the services offered through the Ambus Services.
  20. No consultations booked using application is regulated or evaluated by Ambus services. Ambus services only acts as an aggregator.
  21. That under no circumstances will Ambus services be liable to you or your representative for any direct, indirect, incidental, special punitive or consequential damages of any character that arise from your use of any of the services provided by Ambus or any agent, employee, physician, consultant or partner of Ambus services. The liability of Ambus services in any event shall not exceed the total fees paid by you for availing the services. By engaging our services, you acknowledge and agree to solely assume the risk of these limitations.
  22. That any content on the website/application regarding the service is general in naure, particularly any such content relating to medical conditions, wellness and their treatment, and shall not operate or be construed to be, and is no substitute for the advice provided by a qualified and practicing expert/professional. There is no guarantee of completeness accuracy, timeliness of such content. Yu hereby acknowledge that any reliance upon any content shall be at your sole risk. The Ambus services does not guarantee that the application is well suited to your mobile device or that the contents of the application and the website are accurate, correct and free of viruses.
  23. The all the programmes, services, process, designs, software, technologies, trademark, trade names, inventions and materials comprising Ambus services and all services offered by experts or others on Ambus services platform are wholly owned by Ambus Services. The copyright of Ambus services as well as the intellectual property contained thereon vests wholly and completely in Ambus services. Upon acceptance of these terms, Ambus services authorises you to view or download a single copy of the material on this website solely for your personal, non.commercial use.
  24. That none of the content may be reverse engineered, disassembled, decompiled, reproduced, transcribed, stored in a retrieval system, translated into any language or computer language, retransmitted in any form or by any means, resold or redistributed.
  25. That you are hereby agree to indemnify and hold harmless Ambus services from and against any and all claims, charges, demands, damages, liabilities, losses, expenses of whatever nature and howsoever arising or other professional fees and the costs of defending or prosecuting any claim and any loss of profit, good will any other direct or consequential loss incurred or suffered by Ambus services directly or indirectly by reason of your use/misuse of or access to the website, your violation of these terms and conditions, any activity related to your internet account by you or any other person accessing the website/application using your internet account, from any transaction you conduct as a result of the contact facilitated by the website/application, from your property posted on the website/application or from your infringement of any intellectual property rights in any posting to or transmission via the website/application.
  26. That you are hereby represent and warrant that you have all necessary rights in and to all information you submit to ambus services and enter into agreement and all of the information provided by you to ambus services to participate in the services is correct and updated. In addition you agree that any information you post in public areas of the website/application shall not be fraudulent, infringe any third party’s copyright, patent, trade mark, trade secret or other proprietary rights or rights of publicity or privacy, violate any law, statute, ordinance or regulation, be defamatory, libellous abusive threatening or harassing, be obscene, vulgar, profane, indecent, pornography or photographs of unclothed persons, transmit content that encourages or provides instructional activities about illegal activities, in particular hacking or phishing, solicit other users to join, become members or contribute money or to any online services or other organisation, advocate or attempt to get users to join in legal or illegal schemes or plan or participate in scheme involving other users, attempts to resell, redistribute, broadcast or transfer the information, use the website to collect personal information about users of the website in violation of our privacy policy, contain any viruses, Trojan horses, worms or other computer programming routines that may damage, detrimentally interfere with surreptitiously, create liability for us or cause us to lose the services of our ISPs or other suppliers,link directly or indirectly to any materials to which you do not have a right to link or to include.
  27. That you shall not either during the period of use of the application r thereafter except in the proper course of your duties, divulge to any person whomsoever and shall use your best endeavours to prevent the unauthorised use, dissemination, publication or disclosure of any confidential information. You shall not either during the period of use of application or thereafter use the confidential information for your own benefit, or for the benefit of a third party, and will not permit such use except with the prior express written consent of Ambus services.
  28. To the fullest extent permitted by applicable law, in no event shall Ambus services be liable to you for any damages resulting from any errors, mistakes or inaccuracies of content, personal injury or property damage, of any nature whatsoever, any unauthorised access to or use of our servers and/or any and all personal information stored there in, any bugs, viruses, Trojan horses, or the like, which may be transmitted any loss of your data or content from the services,
  29. That any errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of any content posted, transmitted or otherwise made available via the services, whether based on warranty, contract, tort or any other legal theory and whether or not the logisture are adviced of the possibility of such damages.
  30. That your failure to keep your password or account details secure and confidential.
  31. That loss or damage which may be incurred by you including but not limited to loss or damage as a result of reliance placed by you on the completeness, accuracy or existence of any advertising or as a result of any relationship or transaction between you and any advertiser or sponsor whose advertising appears on the services.
  32. That in no event shall Ambus services shall be liable to you for any indirect, incidental, special punitive exemplary or consequential damages whatsoever, however caused and under any theory of liability, including but not limited to any loss or profit, any loss of goodwill or business reputation any loss of date suffered cost of procurement of substitute goods or services, or other intangible loss.
  33. That the Ambus services shall not b liable for any failure to perform any obligations under these terms, if the performance is barred or deferred by any event arising due to any cause beyond the reasonable control of Ambus services and in such case our obligations under these terms shall be suspended for so long as such event continues.
  34. That the ambulances of third party service providers may be installed with location tracking software or technology.
  35. That you acknowledge and agree that the location tracking feature is not free from defects and the information provided by it may not be precise. Your use of the location tracking feature is solely at your own risk and Ambus serves shall accept no responsibility or liability in connection with any such use of and/or reliance on such location tracking information by you.
  36. That the Ambus services shall not be responsible for any goods lost inside the vehicle of the third party service provider during the journey.
  37. That the Ambus services does not take any responsibilities if any misfortune occurs on the way to hospital from the pickup point or in the hospital due to employees of the third party service providers or HCP or otherwise.
  38. That the Ambus services however encourage you to intimate us about happening of any such event and will use reasonable endeavours to locate such items but in no event shall we be responsible or liable for the loss of or damage to any such items.
  39. Any vilolation of the term or any indecent action towards third party service provider will not be tolerated and shall attract prompt and punitive disciplinary action as per applicable laws enforced in India and including but not limited to termination of usage rights as well as legal action.
  40. That in the event of termination, users will not receive any creditor payment or refund from Ambus services. Without limiting Ambus services of other remedies, you must pay Ambus services for all fees owed to us and reimburse Ambus services for all losses and costs and reasonable expenses related to investigating such breach and collecting such fees.
  41. That in the event of termination, you will have no claim of whatsoever against Ambus services in respect of any such suspension or termination of your membership but you shall settle all dues owed to Ambus services upon the termination
  42. That you acknowledge that no joint venture, partnership, employment or agency relationship exists between you and Ambus services, as a result of your use of Ambus services platform. You agree not to hold yourself out as a representative, agent or employee of Ambus Services.
  43. That Ambus Services performance under these terms is subject at all times to existing laws and legal process and nothing contained in this Agreement is in derogation of Ambus right to comply with law enforcement requests or requirements relating to a member use of Ambus services or information provided to or gathered by Ambus services with respect to such use.
  44. The content may contain typographical errors or other errors or inaccuracies and may not be complete or current. Ambus services, therefore reserves the right to correct any errors, inaccuracies or omissions and to change or update the content at any time without prior notice. Ambus services dos not however guarantee that any errors, inaccuracies or omissions will be corrected.
  45. That in case you are the guardian representing the minor patient, please ensure you sign on the below clearly mentioning your relation to the patient and your signature binds you to taking full responsibility to acceptance of terms mentioned on behalf of the patient.
  46. That any claim or controversy that arises out of or relates to this agreement or the breach of it, the same shall be referred to a person nominated by Ambus services whose decision shall be final and binding upon the parties hereto. Such references shall be deemed to be a submission to arbitration in accordance with the provisions of the Arbitration and conciliation Act, 1996.
  47. That this Agreement shall be governed by laws of india and in case of any dispute between you and Ambus services in relation to the services, the courts of Hyderabad shall have exclusive jurisdiction.
  48. That in accordance with information Technology Act, 2000 and information Technology (intermediaries guidelines) rules, 2011 made thereunder, the contact details of the Grievance officer are provided below in order to contact him when you have some problem or grievance with respect to the services of the website.